Cookie Policy

Cookies are small text files that are downloaded to your device, such as your computer or mobile phone, when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site. GrandClub, like most online services, uses cookies to enhance your experience, remember your preferences, and understand how you interact with our platform.

These files typically contain a unique identifier, the name of the website, and some digits and numbers. Cookies allow a website to recognise a user’s device and store certain information about their previous actions or preferences. This information can be retrieved by the website on subsequent visits.

GrandClub uses cookies for several purposes. Primarily, they help us deliver a personalised and secure gaming experience. Cookies enable us to remember your login details, understand your gaming habits, and tailor promotional offers to your interests. They also play a crucial role in maintaining the security and integrity of our platform, helping us detect and prevent fraudulent activities.

Our use of cookies falls into several categories, each designed to improve your interaction with GrandClub and ensure our services operate effectively and legally.

These cookies are fundamental to the operation of the GrandClub website. Without them, certain core functionalities would not be available. Essential cookies enable you to navigate our site, log into secure areas, and use features such as your gaming account and the cashier. They are typically set in response to actions made by you, such as setting your privacy preferences, logging in, or filling out forms. You cannot opt out of these cookies, as the website would not function correctly without them.

• Session Management: These cookies keep you logged in as you move between different pages on the GrandClub site.
• Security: They help us identify and prevent security risks, ensuring the safety of your account and transactions.
• Compliance: Essential cookies assist us in meeting our regulatory obligations, such as age verification and responsible gaming measures.

Analytics cookies collect information about how visitors use the GrandClub website. This data helps us understand which pages are most popular, how users navigate the site, and if they encounter any errors. We use this information to improve the performance and design of our website, making it more intuitive and user-friendly. All information collected by these cookies is aggregated and therefore anonymous.

• Site Performance: We monitor how our website performs under various conditions and identify areas for improvement.
• User Behaviour: Understanding user pathways helps us optimise content and layout.
• Error Detection: These cookies alert us to technical issues, allowing for prompt resolution.

Functional cookies allow GrandClub to remember choices you make and provide enhanced, more personal features. For example, they can remember your username, preferred language, or the region you are in. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.

• Personalisation: Remembering your preferences for a more tailored experience.
• Language Settings: Displaying the website in your chosen language.
• Regional Content: Presenting content relevant to your geographical location.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers. At GrandClub, we use these cookies to ensure our promotions reach the right audience and to analyse the success of our marketing efforts.

• Targeted Advertising: Showing you GrandClub promotions that align with your interests.
• Campaign Performance: Measuring the reach and impact of our advertising.
• Ad Frequency Capping: Preventing you from seeing the same ad too many times.

In addition to our own cookies, GrandClub may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These cookies are set by domains other than our website. For example, we might use third-party analytics providers who set their own cookies to perform these services. GrandClub ensures that any third-party partners comply with all relevant data protection laws and maintain high standards of privacy.

We carefully select our third-party partners and ensure their cookie practices align with our own privacy standards. These cookies are integral to some of the services we offer, such as secure payment processing and customer support functionalities.

The duration for which a cookie remains on your device depends on whether it is a "persistent" or "session" cookie. Session cookies are temporary and typically expire when you close your browser. They are used to track your activities during a single browsing session. Persistent cookies, on the other hand, remain on your device for a set period specified in the cookie itself, or until you delete them. They are activated each time you visit the website that created that particular cookie. GrandClub uses both session and persistent cookies to provide a comprehensive and efficient service.

• Session Cookies: Essential for navigating the GrandClub site during a single visit.
• Persistent Cookies: Used for remembering preferences over multiple visits and for long-term analytics.

You have the right to decide whether to accept or reject cookies. Most web browsers allow you to control cookies through their settings preferences. However, if you choose to refuse cookies, you may not be able to use the full functionality of the GrandClub website. Disabling cookies may prevent you from logging in, accessing your account, or participating in certain promotions.

You can typically find these settings in the "options" or "preferences" menu of your browser. You can also use the "Help" option in your browser for more details. For more information on how to manage cookies, you can visit www.allaboutcookies.org or www.youronlinechoices.eu.

Some web browsers may transmit "Do Not Track" (DNT) signals to websites with which the browser communicates. GrandClub does not currently respond to DNT signals, as there is no universally accepted standard for how to interpret them. We continue to monitor developments around DNT and other privacy-enhancing technologies. In the meantime, you can manage your cookie preferences directly through your browser settings as described in the "Managing and Disabling Cookies" section.

GrandClub may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Cookie Policy on this page and updating the "Last Updated" date. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies.

Your continued use of the GrandClub platform after any changes to this policy will constitute your acceptance of such changes.

If you have any questions about this Cookie Policy or GrandClub's use of cookies, please do not hesitate to contact our customer support team. You can reach us through the contact methods provided on our website. Our dedicated team is available to assist you with any privacy-related concerns or inquiries.

You can also write to us at our registered office address, which is available upon request or through our general terms and conditions.